Frequently Asked Questions - ServSafe Food Manager

By Thornhill Training

Food Manager General Questions

What Food Manager courses do you offer?

Two Manager Certification programs are available.

  1. National ServSafe® Food Protection Manager Certification (class or proctor)
  2. Texas Certified Food Manager (online)

What is the National ServSafe® Food Protection Manager Certification

ServSafe® is the most widely used national program for food safety training and certification in the food service industry. Successful completion of this training earns the nationally recognized “Food Protection Management Certification.”

  • One-day class including exam or proctored exam
  • Available in English and Spanish
  • Thornhill Training ServSafe® manager class is well- known for its higher passing rates.
  • This accredited exam is accepted in all states.
  • National exams do not allow online testing. You can study on line but exam must be given during a class or administered by a proctor.

IMPORTANT: Make sure you take the correct manager certification program. Some companies only accept the national ServSafe® Food Protection Manager Certification program.
Which manager certification is right for you and your job? For an overview of the differences click here.”

What is the Online Texas Certified Food Manager (CFM)

  • Online study course and exam.
  • Available in English and Spanish.
  • After passing Certified Food Manager a certificate print your certificate which is valid in Texas.

Which manager certification is right for you and your job?  To learn more click here.

What’s the difference between the Online Texas Certified Food Manager and the ServSafe® Food Protection Manager Class?

ServSafe® is the most widely used national program for food safety training and certification in the food service industry.
For an overview of the differences click here.”

How long is the ServSafe® Food Manager certification valid?

ServSafe® is valid for five years and accepted by most federal, state and local jurisdictions. However, this requirement may vary depending on the local requirements in your area, and possibly your own organization’s standards. For both the Food Handler and ServSafe® Food Manager programs check the local jurisdiction and follow the most stringent guidelines.

How do I renew my ServSafe® Food Manager certification?

This process may vary depending on the local requirements in your area, and possibly your own organization’s standards. For both the Food Handler and ServSafe® Food Manager programs check the local jurisdiction and follow the most stringent guidelines.

I lost my ServSafe® Certificate, how can I order a duplicate?

You will need to submit a Certificate Request Form located on the ServSafe® website and pay $20.00. There are detailed instructions to follow on the ServSafe® website. To Contact by Phone: (800) 765-2122, ext. 6703.

 

Online Texas Certified Food Manager (CFM)

How long do I have to take the class?

All courses can be taken at your own pace. Classes are available 24×7.

How much time is allowed to take the online manager exam?

You have 90 minutes to complete the exam.

What is the passing score for the Manager online exam?

You must obtain a score of 70% or higher.

How do I prepare for the exam?

There is an online study course available. The course and exam can be purchased separately or as a package.

If I have technical questions about Food Manager Online whom do I contact?

Call 1-800-442-1149 or e-mail [email protected] 24×7 Technical Support available, to resolve issues you may face.

Are classes available in Spanish?

Yes. The Texas Certified Food Manager and Food Handler certifications are available in Spanish.
TABC will soon be available.

How long do I have to take the class?

All courses can be taken at your own pace. Classes are available 24×7.

 

ServSafe® Food Manager Classes (Public and Private)

What do I need to bring to class?

Come well-rested with money for lunch, a valid photo I.D. and your method of payment. All class materials are provided. REMINDER: For our ServSafe® Food Manager Class you will get a $10.00 discount if you register and PAY 3 DAYS PRIOR to the class. You can do this online or call us to get registered and make your payment.
Phone: 512.349.0400 

How much does the class cost?

If you register and pay three days prior to the class, you will receive a $10.00 discount. The discounted cost is $115.00 and if you choose to pay at class time the cost is $125.00.

How long is the ServSafe® Class?

Though the time varies depending on the students’ knowledge, public classes are usually from 8:30 a.m. – 5:00 p.m. This includes the exam time.

How long does the ServSafe® Exam take to complete?

The time varies depending on the student’s knowledge of the content; an estimated time would be approximately 60 to 90 minutes.

How long is the lunch break for the ServSafe® Class?

The time varies depending on the involvement of the class and the instructor. It might be best to simply ask the instructor upon arriving to class.

Are study materials available prior to class?

We offer online study materials and a short quiz to test your knowledge.  All ServSafe® Class registrants can access these materials free on our website: ServSafe® Food Manager study materials. You will need the password provided with your ServSafe® Class registration confirmation. If you require the study materials in Spanish you can send us a request by email or call us at 512.349.0400.

What is the ServSafe® Exam format?

The exam is all multiple choice.

Are there qualifications before taking the course?

At class you must show proof of a valid Photo I.D

What types of photo identification are acceptable?

Photographic identification is required for students attending the class: a current driver’s license, state identification card, student ID card, passport, etc.

What is a passing score for the ServSafe® Food Manager exam?

You must obtain a score of 75 or higher.

How do I obtain my ServSafe® Food Manager exam score online?

  1. During class the instructor will provide a CLASS NUMBER. On the scantron answer form students are asked to write the number on the tear-off portion of their scantron along with either the last four digits of their social security number or email address. In order to check scores online, students will need either their email address or the last four digits of their social security number.
  2. 12-14 days from class date the student can check their scores.
  3. Go to ServSafe.com.
  4. Go to Student/Examinees under ServSafe® Food Safety in the blue box.
  5. Click “Check exam scores.”
  6. If you are a new user you will have to create a new profile.
  7. Type in information and your class number to view your score.
  8. A security survey will display first. If you would rather not complete it, click “skip.”

When will I receive my certificate in the mail?

Certificates will be mailed to the address given at class within about four weeks. If you do not receive your certificate within five to six weeks please contact Thornhill Training to find out if your certificate was returned to us.

I received my ServSafe® Food Manager certificate; do I need to register with my local Health Department?

Once your staff has received their certificates in the mail they are required to get registered with their local jurisdiction. ServSafe® is valid for five years and accepted by most federal, state and local jurisdictions. However, this may vary depending on the local requirements in your area, and possibly your own organization’s standards. You should check the local jurisdiction and follow the most stringent guidelines.

If I do not pass the ServSafe® certification exam what should I do?

For those that did not pass the exam, there will be a letter sent to you and if you wish to take the exam again we will discount the cost. Please call Thornhill Training to register.
Phone: 512.349.0400

Are classes available in any other language besides English?

We currently hold public ServSafe Spanish classes in Austin. Private classes in other languages are available in the San Antonio, Houston and Austin regions. Please call Thornhill Training to find out if we can accommodate your needs.
Phone: 512.349.0400

Where can I find a proctor for the exam?

Thornhill Training does offer proctor services. This service is for those that took the ServSafe® class online and just need to take the exam. Please call Thornhill Training for more details.
Phone: 512.349.0400